Mover Coordinator / Sales Rep Application

Affordable City Movers is a growing moving company in its infant stages. You will work closely with the owner. Growth is always on the mindset and path for future plans in the company. Looking for someone who not only wants to grow the company but also grow within the company. Opportunity is endless as there is always need for movers in Chicago.

Job Skills:

  • This position deals with booking customers through phone, text, email, as well as retouching our customers and leaving voicemails.
  • Always striving to lead the customer to book the move with us.
  • Starting on time and being responsible with multitasking.
  • Valid Driver’s License
  • Communication is essential to this position and dealing with many different personality types over the phone.
  • Responding to new customer leads within 5-10 mins of receipt and sending out quotes.
  • Creating social media posts using buffer platform
  • Helping with marketing materials such as pamphlets, business cards, flyers, etc. using the Canva platform.
  • Updating and notifying our crew of movers and customers the day before a move.

Qualifications
Excellent customer service skills: effective listening and communication
Ability to multi-task and enter customer data into move software while on the phone
Confidence to initiate customer contact and comfortable asking for the sale
Willing to submit to pre-employment background check and drug screen
Creative problem solving skills
Exceptional organization and time management skills
Strong team player who works productively with a wide range of people and personalities
Demonstrated integrity, ethical standards, and commitment

Job Responsibilities

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned.